We are doing our best to deliver your order on time, however, we may experience delays somewhere along the way as we try to keep everyone safe.
We’re a UK based company and we deliver to the UK and worldwide.
Handling Times: 1 to 3 working days from receipt of order.
Delivery times: Please add Handling times to the delivery times for clear information re delivery dates.
UK Standard Delivery: Royal Mail 1st Class (5 to 10 Working Days)
EU: All orders to EU are tracked.
Orders to EU can take from 14 - 24 Working days to reach from dispatch date.
USA & ROW: All orders to USA and ROW are tracked.
Orders to USA and ROW can take 4 – 5 weeks ( 28 to 36 days to reach from dispatch date ).
Please Note: Please allow a maximum of 15 working days for delivery. We cannot be held responsible for postage delays either in the UK or to Overseas. Therefore Urban Species will not be liable for any consequential loss due to late or failed delivery.
Please Note: If your order includes any out of stock items, we will contact you immediately to ask for a replacement garment or refund of those garments. If we do not hear back within 48 hours (in the week)/96 hours (over the weekend), we will ship out what is in stock and refund the remainder.
If all of your order is unavailable we will contact you for additional services.
For any questions or further assistance, please email us at sales@urbanspecies.co.uk and one of our team members will do their best to help you with any and all enquiries.
*Weekend/Holiday Shipping Notice*
Dear Customer, please note exception to shipping dates:
We do not ship orders over the Weekend and on Bank Holiday dates.
CHRISTMAS ORDERS
In the lead-up to Christmas, we also advise placing all standard orders December 12th to avoid disappointment. Any orders shipped after this date may not arrive until December 31st. For Europe, these dates are December 4th.
USA Orders should be placed by 15th November to guarantee before Christmas delivery, as mail is VERY slow to USA & ROW.
Finally, the following postcodes may take longer than 24 hours to deliver. These locations include Highlands and Islands and may take between 2 and 4 days, depending on location. HS1-HS9, IM, IV21-IV28, IV40-IV56, KA27-KA28, KW, PH, ZE, PA41, PA42-PA49, PA60, PA61-PA78, PA80-PA88, TR21-TR25. This information has been provided by us from the courier company.
