We’re a UK based company and we deliver to the UK and worldwide.
Notice Temporary Suspension of International Delivery Royal Mail have released a notice of temporary suspension to some international shipping locations. Items that are already in the system will be processed as normal and made ready for dispatch. These items will be held securely until they are able to get them to their relevant destinations.
We will be monitoring this and will do our best to update you if your order will be affected. Please visit the Royal Mail News Bulletin for further and most updated information.
Handling Times: 1 to 3 working days from receipt of order.
Delivery times: Please add Handling times to the delivery times for clear information re delivery dates.
UK Standard Delivery: Royal Mail 48 HOUR TRACKED (delivery aim 1-2 days)
EU: All orders to EU are tracked.
Orders to EU can take from 14 - 24 Working days to reach from dispatch date.
USA & ROW: All orders to USA and ROW are tracked.
Orders to USA and ROW can take 4 – 5 weeks ( 28 to 36 days to reach from dispatch date ).
Please Note: Please allow a maximum of 15 working days for delivery. We cannot be held responsible for postage delays either in the UK or to Overseas. Therefore Urban Species will not be liable for any consequential loss due to late or failed delivery.
For any questions or further assistance, please email us at email@example.com and one of our team members will do their best to help you with any and all enquiries.
*Weekend/Holiday Shipping Notice*
Dear Customer, please note exception to shipping dates:
We do not ship orders over the Weekend and on Bank Holiday dates.
CHRISTMAS ORDERS In the lead-up to Christmas, we also advise placing UK orders by 16th December to avoid disappointment. Any orders shipped after this date may not arrive until December 31st. For Europe, these dates are December 14th. Bearing in mind current worldwide lockdowns, and pandemic, please understand that Royal Mail and all other associated companies have different rules per area, and certainly Worldwide. Once we delivery packages to Royal Mail, it is out of our hands and cannot guarantee delivery before Christmas.
All orders placed after 21st December will be dispatched between 4th-6th January 2021.
Bearing in mind all of the above information, and under the circumstances, we are still delivering within normal time frames, and that is with HUGE Thanks to our Team members and their dedicated hard work.
And the Biggest of Thanks to all of our Loyal and New Customers.
Merry Christmas and Happy Holidays to All around The World!
USA Orders should be placed by 15th November to guarantee before Christmas delivery, as mail is VERY slow to USA & ROW.
Finally, the following postcodes may take longer than 24 hours to deliver. These locations include Highlands and Islands and may take between 2 and 4 days, depending on location. HS1-HS9, IM, IV21-IV28, IV40-IV56, KA27-KA28, KW, PH, ZE, PA41, PA42-PA49, PA60, PA61-PA78, PA80-PA88, TR21-TR25. This information has been provided by us from the courier company.