We’re a UK based company and we deliver to the UK and worldwide.
Handling Times: 1 to 3 working days from receipt of order.
Delivery times: Please add Handling times to the delivery times for clear information re delivery dates.
UK Standard Delivery: Royal Mail 48 HOUR TRACKED (delivery aim 1-2 days)
EU: All orders to EU are tracked.
Orders to EU can take from 14 - 24 Working days to reach from dispatch date.
USA & ROW: All orders to USA and ROW are tracked.
Orders to USA and ROW can take 4 – 5 weeks ( 28 to 36 days to reach from dispatch date ).
Will Brexit affect my order?
We're planning on sending out to Europe as normal so not to worry! However, if you are asked to pay any additional VAT fees, please drop us an email before you pay the fee and we will see if we're able to help you out.
We will be keeping our customers informed on any changes to the situation, so keep an eye on your emails and our social media.
*Deliveries to UK addresses will not be affected.*
Please Note: Please allow a maximum of 15 working days for delivery. We cannot be held responsible for postage delays either in the UK or to Overseas. Therefore Urban Species will not be liable for any consequential loss due to late or failed delivery.
For any questions or further assistance, please email us at sales@urbanspecies.co.uk and one of our team members will do their best to help you with any and all enquiries.
*Weekend/Holiday Shipping Notice* We do not ship orders over the Weekend and on Bank Holiday dates.
Finally, the following postcodes may take longer than 24 hours to deliver. These locations include Highlands and Islands and may take between 2 and 4 days, depending on location. HS1-HS9, IM, IV21-IV28, IV40-IV56, KA27-KA28, KW, PH, ZE, PA41, PA42-PA49, PA60, PA61-PA78, PA80-PA88, TR21-TR25. This information has been provided by us from the courier company.
