We want you to be happy with the products you order from us. Please check our sizing guides carefully in order to get the right size first time around.
We appreciate that sometimes you might wish to return an item you’ve bought. We accept any item back for a refund (subject to the exceptions below) or a size exchange within 30 days of you receiving your order as well as accepting returns of faulty, damaged and incorrectly supplied items.
30 DAY UNCONDITIONAL RETURNS
You can return any item for a full refund of the product price or a size exchange, for 30 days after receiving your goods.
Items you return must be in saleable condition and should be returned with the original packaging wherever possible. We reserve the right not to accept returns for items that are not in a saleable condition when returned.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £50 you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item once it is with the carrier.
Before returning, please contact our Customer Services team at email@example.com or firstname.lastname@example.org
to inform us about your issue and we will help you with your query.
To return an item for a refund or exchange, send it back to us along with the packing slip that came in with your order, and a note with written instructions for us (refund or size exchange).
Our return address is:
Urban Species Retail Limited - RETURNS
Unit 3 Clover Park
FAULTY, DAMAGED AND INCORRECTLY SUPPLIED ITEMS
Please add copy of your order, with instructions for exchange, refund in with the item.
For damaged and faulty products as well as incorrectly supplied items, please email our Customer Services team and they will help you with your refund. Please do not return faulty, damaged and incorrectly supplied items without contacting us first, as we have dedicated ways of handling these kinds of returns.